Here at Avalon Guns we pride ourselves on providing a first class service to all of our customers and it shows! We really appreciate it when our customers write to tell us how impressed they are. Have a read of what our customers have had to say about us…


Nathan, Thank you once again for your help and patience dealing with me, and if your Boss has an employee of the Month I nominate you for your professional manner.

Jim Nolan.

I feel I owe this email to yourself and all of the team working at Avalon guns. I bought a Beretta silver pigeon from you guys within the last week, which I am very happy with,  I had a problem with the courier damaging the case, which was resolved straight away by yourselves within 24 hrs.  The customer service I received personally I feel was to the highest standard, very professional and extremely genuine. Dealing with Nathan and Jake was an absolute pleasure.

After visiting many local gun shops within my area, including Bisley”  I know straight away after talking with Avalon via telephone that there was only on place to buy from, with total confidence. With the understanding that you really did know what you was selling. I can totally understand why you have such and good reputation in the trade, I just wish you was on my door step!  I will look forward to dealing with you in the future and will be recommending you with total confidence,  good company,  good prices and excellent customer service

Please give a big thank you to all the team at Avalon.

Chris Mepham

That you so much for having a look at those guns for me this morning you have finally put my mind to rest that it’s not me but the construction of this particular gun which has the problem and just don’t fit me. In the near future when I’m ready to buy an over and under gun I’ll not make the same mistake twice but come straight down to see you first. Thanks again for helping me regain my confidence

Ian Westaway

I just wanted to say how great you guys have been. I have already forwarded your details to some of my shooting friends. Additionally my girlfriend is looking at purchasing a nice leather case for the gun, for my birthday. I have shown her the collection on your website. I will definitely be coming to you guys again.

Doug Ritchie

For what it is worth, it is difficult to fault the personal service you have offered. Excellent communication, good price and a pleasure to deal with generally. Quite refreshing to be honest as often nowadays this isn’t the case.

Jim Palin

Excellent. Thank you for all your help – Apart from having the gun I was after, I was recommended to you by friends that have bought from you and I will be sure to do the same.

Dominic Coutts

I would just like to say a very sincere thank you to Avalon Guns for your excellent service in regard of my recent purchase.  I am ‘over the moon’ with my new Bettinsoli 20 bore and thank you. Even the guys I picked it up from  commented on the service you have provided.

Peter W. Bentley

I purchased a lovely Browning 325 grade 3 from you last Saturday (5th of October) on a two week approval. Today I put 100 cartridges through it and loved it, I actually hit some clays as well, so I would like to keep the gun!Thanks for the time you spent with my wife and I. You made the whole experience a pleasure and we both look forward to doing business with you and Avalon Guns again.

Guy & Beth Smith

Would like to express my sincere thanks initially to Jake and then Nathan for handling the transaction for my new Beretta in such a speedy and efficient manner. I will not hesitate to use your services in the future and will make sure this information is passed to other shooting colleagues over the season to come. Could not believe how fast you progressed matters and the gun was at Sloans in Inverurie within a few days….Well done guys!!

Andrew Wright

I would like to thank all at Avalon Guns especially Jim, for the help you gave me this weekend in choosing my first shotgun. Jim gave me excellent customer service and made sure that I had bought the best gun for my size and use. well done Avalon.

Clive Orchard

I have recently taken delivery of the Berretta A 391 I purchased from you last week, I would like to thank you all at Avalon Guns for all your help in this smooth, faultless transaction. I am extremely pleased with the gun, and the price. I hope to deal with you again in the future.

Kevin Cook

I recently purchased a gun sling from you, and would like to take this opportunity to congratulate you on an excellent mail order service. Thank you

David Johnson – Shetland

I thought I would just drop you a thank you note for the service and quality gun and assistance I received by you and your staff buying my first gun. Thank you all.

Mr. J Primmer –

Just wanted to say a massive thank you to Clive and Maria for their excellent customer service… the best customer care I’ve ever had in any purchase, these 2 people are a massive asset to Avalon Guns and I hope the owner looks after them, as excellent staff are hard to find. Merry Xmas to you all and I look forward to buying from you in the near future.

Kirk Hammond –

I want to thank you for the business we made about the Browning G5 Trap. It’s a very nice gun in superb condition. I am more than satisfied with the deal, its the most exclusive gun I have ever had. I hope we can make business again sometime. It’s nice to make business with people a man can rely on. I wish you and your staff a very good Christmas and a happy new year.

Jan M.Jensen – Denmark. –

I would just like to say thank you for making buying a new shotgun by mail order such an easy process, your staff are the best I have dealt with. All the best and thank you.

Peter Thomas. –

I am normally the first to complain of bad service but this is a rarity!!! I would like to compliment the young lady on the end of the telephone (accessories) Sorry I don’t know her name. Not only is she polite and courteous but she also appears to know her products, it is a pleasure to talk to her. I will have no hesitation in recommending your company to all shooters I am in contact with and will be ordering from yourselves again in the the near future.

C.C. Pickering –

I just wanted to let you know that the leather gun cover arrived and made it in time for my husbands birthday. It was absolutely as ordered and made the perfect gift. The note is really to say a big thank you to you for all your help in making sure that it arrived safely and in plenty of time.  Have already recommended Avalon to a couple of friends here that shoot so you may get a few more enquiries here.

Debi Wilson-

1st class is definitely what I would say. I purchased my 1st shotgun yesterday – a Beretta 687. The staff were very helpful getting loads of guns in my price range making sure the one i was buying fitted me and giving sound advice. There was no pressure selling and i had enough money to buy a cheap semi auto aswell. What a result. Thanks and see you again.

Paul Hunter –

Today I made my first visit to your premises, but not my last. I feel I must let you and your staff know how impressed I was with the whole experience. I found you and your staff extremely friendly and welcoming from the moment I arrived.  I was impressed by the fact that you had kept the gun I chose for 2 weeks without even asking for a deposit. You were very helpful in ensuring the gun was suited to my needs, and even spent time adjusting the gun to the best possible fit. I felt I had a real bargain and will most certainly recommend you to my shooting colleagues.  Keep up the good work!

Angela – (South Wales)

I just wanted to say thanks for the great service provided by Andy and Simon on Friday, I was very sceptical about making the 200 mile round trip but I can say that it was definitely worth it. It was nice to find a company that is willing to help its customers get the best for their money and I will definitely use you again and will be recommending you to anyone that is in the market for a new or used gun.

Neil Clark –

As one of your best customers I would like to say thanks for the great service I always get from Andy and the team I’ve probably bought over 30 guns from Avalon and they have all been superb. I always recommend Avalon very highly to everyone I meet so thank you all.

Dean Cann –

Just to say thank you for the exellent service. My gun was delivered yesterday as promised and seems to be working well. Once again many thanks and it was well worth the 300 mile round trip to deal with you.

Alan Pheby –

Many thanks to you for a superb internet sales experience! I had never purchased a shotgun over the web before but you people made it a worry-free and simple procedure. Your site had comprehensive information and a good photograph, Clive was helpful and persuasive! Your local RFD agent was a lovely gentleman to deal with and will remain a valued contact within the shooting fraternity.

John Redhead –

I have just purchased a Bettinsoli Diamond MK3 from Avalon Guns. May I take this opportunity, to say thanks to Andy for the excellent service I received. From ordering to delivery, took less than a week. I am delighted with the gun, just what I have been looking for. I would recommend them to anyone, and would certainly use them again. Once again thanks.

C R Hampson –

I recently purchases a Silver Pigeon IV from Avalon and was very pleased with the courteous service and the speed of delivery of my licence and gun which were shipped from Somerset to Essex. The whole process only took a couple of days and I would recommend them to anyone.

Simon Linwood –

I recently purchased, on the 29th of March 2008, a Beretta Silver Pigeon shot gun. I would like to thank Avalon guns, Chris especially who dealt with me on saturday, for there excellent customer service. In the future, should I require anything else, I would have no hesitation to make the journey from chichester to somerset.

Robert Russell –

Both shotgun and licence have been safely delivered. Thanks very much, I am delighted with the gun, it is just what I have been looking for.

Frank Lethbridge –

I visited your shop on reccomendation and I am glad I made the trip, Clive’s help was excellent and when I returned to buy my Browning you all made me feel very welcome and the cup of coffee was a nice touch. As a novice I left with an excellent shotgun and everything I needed to look after it and shoot. I will certainly be back again.

Roger Morgan –

Delighted with the Beretta 20 Bore. I continue to be impressed with the service from you and your team. Many thanks again!

Phil –

Received the gun OK yesterday and fired a few shots through it last night. I am very pleased with it, a very nice gun. Looking forward to dealing with you again. Thank you for your excellent help and service.

George Wylie –

Just a few lines to say thank you and in particular to Clive for the service I received when I visited your shop. I did not feel hurried or harrased and went through a few guns before making my decision. I did ask for advise on barrel length and type of gun etc and was steered in the right direction by Clive but there was no pressure to buy a gun at the time which was nice. I think that it should be mentioned what a top team you have at avalon guns its worth the drive down. So shooters if you have nothing to do on a saturday afternoon its worth the trip. P.S. You will even get a cup of tea!

Kevin Gundry –

Thanks for a first class service, I received my new Bettinsoli today as you promised. If only other retailers could follow your lead Britain might be great again. Not only did you do what you said you were going to do but you also delivered when you said you were going to do. Fantastic, I will certainly do business with you in the future

Colin Brummitt –

The Slip arrived today and is absolutely spot on. Can I just thank you for your help in sorting this and in particular also thank you for your great service throughout.

Gary Marshall –

Just a note to say thank you. I received my order saturday morning (19/01/08). This is the first time I have used your online ordering facility and was impressed with the speed my order was processed and the service received. I look forward to doing more business with you in the near future and will recommend you to my friends.

Glyn –